Evaluation of quality of life, depression and satisfaction in patients treated at the Physiotherapy teaching clinic of the State University of Northern Paraná (Uenp)

Abstract Introduction: Patient satisfaction is an important indicator of care quality and can be used to set goals and identify areas for improvement. Objective: To evaluate the satisfaction, quality of life and depressive symptoms of patients at the Uenp (State University of Northern Paraná) Physiotherapy teaching clinic. Method: Cross-sectional, quantitative descriptive study. Sixty-one patients completed a sociodemographic questionnaire, the “Instrument to assess patient satisfaction with physical therapy in the public health system”, the short-form-36 health survey (SF-36) to evaluate quality of life, and the Beck Depression Inventory (BDI) to determine the presence of depression. For statistical analysis, data were described using means and standard deviations, the Shapiro-Wilk test was applied to assess normality, and the variables were analyzed by Pearson’s correlation coefficient, with p ≤ 0.05 considered statistically significant. Results: The patient-therapist relationship was largely classified as “excellent”; the most common response for the item “respect and interest shown to patients” was also “excellent”. Patients scored well on the SF-36, indicating good quality of life; the highest scores were obtained in the “mental health” domain (65.04 ± 23.25). Regarding the depression, most patients (52.44%) displayed depressive symptoms. Correlation between satisfaction and the BDI showed a statistically significant difference in twelve dimensions. Comparison between the SF-36 and BDI indicated a statistically significant difference in eight domains. Conclusion: Patients are satisfied with the treatment received and the competence of the health care team at the clinic.

摘要与引言：患者满意度是照护质量的重要评价指标，可用于设定服务目标与识别待改进领域。
研究目的：评估北巴拉那州立大学（State University of Northern Paraná，Uenp）物理治疗教学诊所患者的满意度、生活质量及抑郁症状情况。
研究方法：本研究为横断面定量描述性研究。共61名患者完成了社会人口学问卷、《公共卫生系统物理治疗患者满意度评价量表》、简明健康调查量表（Short Form-36，SF-36）以评估生活质量，以及贝克抑郁量表（Beck Depression Inventory，BDI）以筛查抑郁症状。统计学分析环节，采用均数与标准差描述数据分布，通过夏皮罗-威尔克（Shapiro-Wilk）检验评估数据正态性，使用皮尔逊（Pearson）相关系数分析变量间关联，以p≤0.05作为统计学显著性判定阈值。
研究结果：患者与治疗师的关系大多被评为"优秀"；"对患者表现出的尊重与关怀"条目最常见的评分同样为"优秀"。患者在SF-36量表中得分良好，提示生活质量较佳，其中"心理健康"维度得分最高（65.04±23.25）。抑郁症状方面，多数患者（52.44%）存在抑郁症状。满意度与BDI得分的相关性分析显示，12个维度存在统计学意义的关联。SF-36与BDI得分的比较分析显示，8个维度存在统计学意义的差异。
研究结论：患者对诊所内接受的治疗及医疗照护团队的专业能力表示满意。