<p>Results of structural model analysis.</p>

Although service firms use dynamic service analytics capabilities (DSAC) to respond to dynamic customer demands, how these capabilities translate into performance remains unclear. Based on a sample of 338, this study explores the effects of DSAC on firm performance and the chain mediating roles of adaptive and customer-linking capability. The results reveal that DSAC enhance performance; adaptive capability partially mediate between DSAC and firm performance; adaptive capability partially mediate between DSAC and customer-linking capability; and customer-linking capability partially mediate between adaptive capability and firm performance. Adaptive and customer-linking capabilities form a continuous mediating path through which DSAC enhance service firm performance. The findings not only enrich the existing research on the relationship between DSAC and firm performance, but also provide an actionable path for service firms to enhance the effectiveness of DSAC, helping practitioners to be more flexible in responding to market changes.尽管服务企业通过动态服务分析能力（Dynamic Service Analytics Capabilities，DSAC）来响应动态变化的客户需求，但此类能力如何转化为企业绩效仍未明晰。本研究以338个样本为基础，探讨了动态服务分析能力对企业绩效的影响，以及自适应能力与客户联结能力的链式中介作用。研究结果显示，动态服务分析能力能够提升企业绩效；自适应能力在动态服务分析能力与企业绩效之间发挥部分中介作用；自适应能力在动态服务分析能力与客户联结能力之间发挥部分中介作用；客户联结能力在自适应能力与企业绩效之间同样发挥部分中介作用。自适应能力与客户联结能力形成了一条链式中介路径，动态服务分析能力可通过该路径提升服务企业绩效。本研究结论不仅丰富了现有关于动态服务分析能力与企业绩效间关系的研究成果，同时也为服务企业提升动态服务分析能力的应用效能提供了可落地的实践路径，助力从业者更灵活地应对市场变革。