A CASE OF BUSINESS PROCESS REENGINEERING VIA SIMULATION

Business Process Reengineering (BPR) is one of the important change management approaches which have applied strategically. In this paper, BPR is aimed by achieving dramatic improvements on the available business pro-cesses of a company in private sector by using simulation technique. Several performance measures have been defined in order to be able to monitor the system performance. Major ones of those are the percent of responding demands, and the lead time, which is the time between the placement and receiving of the order. The demand change is known as the fundamental problem of the system by the company. After the assessments made, it has been seen that the demand change, contrary to the assumptions made, does not have significant effect on the system performance. It has been determined that the main problem arises from the operational process/es in the system and solution toward this direction has been.

业务流程再造（Business Process Reengineering，BPR）是一类具备战略应用价值的重要变革管理方法。本文以业务流程再造为研究目标，旨在通过仿真技术对私营部门企业的现有业务流程实现显著优化。为有效监控系统运行性能，本文定义了多项性能评价指标，其中核心指标包括需求响应率与交付提前期——后者指订单下达至订单接收的时间间隔。该企业将需求波动视为系统的根本性核心问题。经评估分析后发现，与预设研究假设相悖的是，需求波动对系统运行性能并无显著影响。研究表明，系统的核心症结源于内部运营流程，且已针对该方向提出了解决方案。