GlendaleOne Escalations

GlendaleOne provides access to non-emergency services and information. For every service that can be requested through GlendaleOne the responsible department has established the time frame that a standard request of this type should take to be completed. If the service is not performed within that time the request is automatically escalated to a supervisor. This escalation pattern continues until the request reaches the City Manager's office. This data set shows the number of days/hours until the first escalation will occur. Requests that are placed on hold will not escalate until the hold is removed.