Quality of service survey November 2020 - Residency requests

The dataset contains the details of the replies (*) to the questionnaire for detecting the satisfaction of users who use the online service for requesting residence, change of residence and address, activated in November 2020 in compliance with the indications of the Digital Administration Code (Legislative Decree 82/2005, Article 7(3) - amended by Legislative Decree 179/16, Article 8(1)). The questionnaire can be completed online by the user after making the request and allows him to express his satisfaction with the accessibility, simplicity and effectiveness of the service. The user accesses the questionnaire via a link received by email at the end of the request. The results of the survey are published monthly on https://www.comune.milano.it/comune/amministrazione-transparente/servizi-distributi/servizi-in-rete. (*) closed questions only本数据集收录了用于调研相关在线服务用户满意度的问卷回复详情（*）。该在线服务面向办理户籍申请、户籍变更及地址变更业务的用户，于2020年11月正式上线，其建设与运行符合《数字行政法典》（立法令第82/2005号，第7条第3款——经立法令第179/16号第8条第1款修订）的相关规定。 用户可在提交业务申请后在线填写该问卷，以反馈其对该服务可及性、简洁性与实效性的满意度。用户可通过业务办理完成后收到的电子邮件中的链接访问该问卷。 该调研结果每月发布于以下网址：https://www.comune.milano.it/comune/amministrazione-transparente/servizi-distributi/servizi-in-rete。 （*）本问卷仅包含封闭式问题。