Building Accessibility Concern Service Requests

Data Custodian: 311 Data Currency Comments: The data will be updated frequently, often multiple times per month. Dataset Description: Interior/exterior barriers within commercial properties. The dataset contains information on customer initiated service requests entered into the City of Windsor 311 system from various channels (phone, email, online self-serve, text, mobile app, chat). 311 manages the service request data for City of Windsor departments and divisions represented in this dataset. As such, 311 consulted the participating divisions and subject matter experts for this release. This data set is extracted electronically from the 311 customer request management system. Data Accuracy Comments: This data represents only a portion of overall City of Windsor services and the number and location of service requests will not be representative of the full range of services provided by the City of Windsor. This data represents requests for service entered into the 311 system initiated from the customer's perspective based on description provided by the customer at the time of contact with 311. However, during the request fulfillment process, it could be determined that the customer's request may not be valid or may need to be adjusted. For example a request for a tree trim is made, but upon investigation by the Forestry department it is determined that the tree is on private property and therefore the responsibility of the property owner to maintain. Review of data should take into consideration the urban attributes and context of the issue being reported, such as vegetation density, population density, age of infrastructure asset, zoning and applicable by-laws, and it should also be noted that multiple reports may be received for the same issue, which can influence results. Attributes: Service Request Description: A text field of the request for service description created within the 311 system. The 311 service creates requests on behalf of the customer and forwards it to the appropriate department or division for action. Department: A text field indicating the department or division responsible to follow up on the request for service. Channel of Service: A text field indicating the channel by which the inquiry was received: phone, email, online, text, or chat. Created Date: Numeric field indicating the date and time the service request was entered into the system. Block: Numeric field representing the block location of the reported service request. If no municipal address exists, this field will be blank. Street: Text field providing the street name location of the reported service request. Ward: Alpha numeric field indicating the political ward associated with the reported service request.数据保管方：311数据 数据更新说明：本数据集将高频更新，通常每月更新多次。 数据集描述：本数据集涵盖商业建筑内部及外部的阻隔设施相关信息，收录了通过多种渠道（电话、电子邮件、在线自助服务、短信、移动应用、在线聊天）提交至温莎市311系统的用户发起的服务请求数据。311系统负责管理本数据集所覆盖的温莎市各部门及分区的服务请求数据。为此，311团队在本次数据发布前，已咨询了参与本次数据报送的各部门及相关领域专家。本数据集通过电子方式从311客户请求管理系统中提取得到。 数据准确性说明：本数据集仅涵盖温莎市部分服务范畴，服务请求的数量与分布无法代表温莎市提供的全部服务内容。本数据集收录的是用户在联系311系统时，基于自身诉求描述提交至该系统的服务请求，仅反映用户视角的初始诉求。但在请求处置流程中，可能会核实发现用户的诉求并不成立，或需要进行调整。例如，用户提交树木修剪申请，但经林业部门核查后发现该树木位于私人地块，维护责任应由物业所有人承担。在对本数据集进行分析研判时，需结合上报事件的城市属性与上下文背景，例如植被密度、人口密度、基础设施资产使用年限、区划及适用地方法规；同时需注意，同一事件可能会收到多份上报，这会对分析结果产生影响。 属性说明： - 服务请求描述：311系统内生成的服务诉求文本字段，311系统将代表用户创建请求并转发至对应部门或分区开展处置工作。 - 负责部门：用于标识负责跟进该服务请求的部门或分区的文本字段。 - 服务提交渠道：用于标识诉求接收渠道的文本字段，包括电话、电子邮件、在线渠道、短信或在线聊天。 - 创建时间：用于记录服务请求录入系统的日期与时间的数值型字段。 - 街区：用于标识上报服务请求所在街区位置的数值型字段，若无对应市政地址，则该字段留空。 - 街道名称：用于提供上报服务请求所在街道名称的文本字段。 - 选区：用于标识上报服务请求所属政治选区的字母数字混合型字段。