全国消费者线上投诉数据

近年来，消费者的维权意识不断提升，“全国消协智慧315”平台、“全国12315平台”等多个在线维权平台的上线，使得消费者可以通过多种渠道便捷地提交投诉，查询维权信息，获取消费指南。消费者协会、市场监管部门、行业协会等多方协同共治，推动消费维权工作取得显著成效。随着消费升级和消费场景的丰富，新的维权热点不断涌现。例如，直播带货中的虚假宣传、新能源汽车的质量问题、智能产品的售后服务等成为新的投诉热点。  CnOpenData推出的全国消费者线上投诉数据包含了投诉的详细信息，包括工单编号、公开时间、公司名称、投诉内容、投诉诉求、受理状态、问题概要、已公开工单数量、行政区划、地区、地址、消费金额、商品服务类别等多个字段。

In recent years, consumers' awareness of rights protection has continued to rise. The launch of multiple online rights protection platforms such as the National Consumer Association Smart 315 Platform and the National 12315 Platform enables consumers to conveniently submit complaints, inquire about rights protection information and obtain consumption guidance through various channels. Multiple parties including consumer associations, market supervision departments and industry associations have carried out collaborative governance, which has promoted remarkable results in consumer rights protection work. With consumption upgrading and the enrichment of consumption scenarios, new hotspots for rights protection have continuously emerged. For example, false advertising in live-stream commerce, quality issues of new energy vehicles (NEVs) and after-sales services of smart products have become new hotspots for complaints. The National Online Consumer Complaint Dataset launched by CnOpenData contains detailed complaint information, including multiple fields such as work order number, publication time, company name, complaint content, complaint demands, acceptance status, problem summary, number of published work orders, administrative division, region, address, consumption amount and product and service category.

搜集汇总

背景与挑战

背景概述

该数据集记录了全国消费者通过线上平台提交的投诉信息，包含详细的投诉内容和处理状态，时间跨度为2024年至2025年，适用于消费者权益研究和市场监督分析。