Louisville Metro KY - Metro 311 Service Requests 2020

Service Requests for 2022, generated through Metro311's reporting system. For over 30 years Metro311 has been the Louisville Metro customer service center. Metro311 is contacted with a question or concern. Questions are answered and denoted into the reporting system as a Non-Service Request (NSR). For concerns, a Service Request (SR) is entered into the system and based on the information provided, routed to the appropriate agency. The responsible agency handling the request will receive the report and inspect or investigate per their protocols. A SR number is generated and can be utilized to track the concern. Data Dictionary field name field description service_request_id The unique ID of the concern created by the system. requested_datetime The date and time the SR was made. probyear The year the SR was made. updated_datetime The date and time the SR was last modified closed_date The date the SR was closed. This information only applies to the SR, not the associated cases or work orders. Responding agencies utilize cases or work orders for their investigations. status_description An indicator of the current state of the SR. status_notes This info is dynamic and will change as the responsible agency denotes. source How the SR was received. service_name The name of the SR type description A description of the SR submitted. agency_responsible The agency responsible for addressing the SR. address The location of the concern. longitude Longitude of the location, using the WGS84 projection. latitude Latitude of the location, using the WGS84 projection. zip_code Zip code of the location council_district council district of the location The city o f Louisville adheres to the Open311.org Data Standards本数据集为2022年市民服务请求（Service Requests），通过Metro311上报系统生成。Metro311作为路易斯维尔都会区的官方客户服务中心，已运营超过30年。市民可通过该渠道咨询或反馈问题：咨询类内容会被录入系统并标记为非服务请求（Non-Service Request, NSR）；而问题反馈则会被作为服务请求（Service Request, SR）录入系统，并根据提交的信息分派至对应责任机构。负责处理该请求的责任机构将接收工单，并依照其内部规程开展勘查或调查工作。系统将生成服务请求编号，用于追踪该反馈事项。 数据字典字段说明如下： - service_request_id：服务请求唯一标识（service_request_id），即系统为该反馈事项生成的唯一ID - requested_datetime：服务请求的提交日期与时间 - probyear：服务请求的提交年份 - updated_datetime：服务请求最后一次修改的日期与时间 - closed_date：服务请求的关闭日期。该信息仅适用于服务请求本身，而非其关联的案件或工作订单，响应机构通常通过案件或工作订单开展调查工作 - status_description：服务请求当前状态的标识 - status_notes：状态说明为动态更新内容，会随责任机构的标记操作发生变化 - source：服务请求的接收渠道 - service_name：服务请求类型的名称 - description：提交的服务请求的详细描述 - agency_responsible：负责处理该服务请求的机构 - address：反馈事项发生的地址 - longitude：该地址的经度坐标，采用WGS84投影坐标系 - latitude：该地址的纬度坐标，采用WGS84投影坐标系 - zip_code：该地址的邮政编码 - council_district：该地址所属的议会选区 路易斯维尔市遵循Open311.org数据标准