Garbage Preparation Issues Service Requests

Data Custodian: 311 Data Currency Comments: The data will be updated frequently, often multiple times per month. Dataset Description: Improperly prepared/stored garbage on private property. The dataset contains information on customer initiated service requests entered into the City of Windsor 311 system from various channels (phone, email, online self-serve, text, mobile app, chat). 311 manages the service request data for City of Windsor departments and divisions represented in this dataset. As such, 311 consulted the participating divisions and subject matter experts for this release. This data set is extracted electronically from the 311 customer request management system. Data Accuracy Comments: This data represents only a portion of overall City of Windsor services and the number and location of service requests will not be representative of the full range of services provided by the City of Windsor. This data represents requests for service entered into the 311 system initiated from the customer's perspective based on description provided by the customer at the time of contact with 311. However, during the request fulfillment process, it could be determined that the customer's request may not be valid or may need to be adjusted. For example a request for a tree trim is made, but upon investigation by the Forestry department it is determined that the tree is on private property and therefore the responsibility of the property owner to maintain. Review of data should take into consideration the urban attributes and context of the issue being reported, such as vegetation density, population density, age of infrastructure asset, zoning and applicable by-laws, and it should also be noted that multiple reports may be received for the same issue, which can influence results. Attributes: Service Request Description: A text field of the request for service description created within the 311 system. The 311 service creates requests on behalf of the customer and forwards it to the appropriate department or division for action. Department: A text field indicating the department or division responsible to follow up on the request for service. Channel of Service: A text field indicating the channel by which the inquiry was received: phone, email, online, text, or chat. Created Date: Numeric field indicating the date and time the service request was entered into the system. Block: Numeric field representing the block location of the reported service request. If no municipal address exists, this field will be blank. Street: Text field providing the street name location of the reported service request. Ward: Alpha numeric field indicating the political ward associated with the reported service request.数据保管方：311数据 更新说明：本数据集将进行高频更新，通常每月更新多次。 数据集说明：本数据集聚焦私有物业上未妥善处理或存放的垃圾相关内容，收录温莎市（City of Windsor）311系统接收的各类渠道用户发起的服务请求信息，渠道包括电话、电子邮件、在线自助服务、短信、移动应用及在线聊天。311负责管理本数据集中涉及的温莎市政各部门及分支机构的服务请求数据，本次数据发布前，311已征询参与本次数据集编制的各分支机构与相关领域专家的意见。本数据集从311客户请求管理系统中以电子方式提取得到。 数据准确性说明：本数据集仅涵盖温莎市全部市政服务的一部分，服务请求的数量与分布无法代表温莎市提供的全部服务范畴。本数据集收录的服务请求均为用户在联系311时基于自身描述发起、录入311系统的请求。但在请求处置流程中，可能会核实到用户请求无效或需要调整。例如，用户提交树木修剪申请，但经林业部门勘查后发现该树木位于私有物业范围内，应由业主自行负责维护。在使用本数据集时，需结合所报告事件的城市属性与上下文进行分析，例如植被密度、人口密度、基础设施资产使用年限、区划与适用法规，同时需注意同一事件可能收到多份上报，这会对分析结果产生影响。 字段说明： 1. 服务请求描述：311系统内创建的服务请求文本描述字段。311服务将代表用户创建请求，并转发至对应部门或分支机构进行处置。 2. 负责部门：指示负责跟进该服务请求的部门或分支机构的文本字段。 3. 服务渠道：标识咨询请求接收渠道的文本字段，包括电话、电子邮件、在线自助服务、短信、移动应用或在线聊天。 4. 创建日期：数值型字段，记录服务请求录入系统的具体日期与时间。 5. 街区：数值型字段，标识上报服务请求的街区位置。若无对应市政地址，则该字段留空。 6. 街道：文本字段，提供上报服务请求的街道名称位置信息。 7. 市政选区：字母数字混合字段，标识与上报服务请求相关的市政选区。