The municipality has introduced one or more automated processing or administrative processes within the area of financial assistance, (Yes=1, No=0)

Answer to the question “In which areas of activity have you introduced one or more processing processes or administrative processes?”. By automation, the National Board of Health and Welfare means that the processes are carried out in whole or in part with the support of digital technology. Automation can be done with the support of digital systems, sometimes with the support of an RPA (Robotic Process Automation). In terms of automation of processing processes, these should not be confused with e-services. An e-service can be an input to the service, with automation, processing is carried out entirely or partially automatically without a human being performing it. Examples of administrative processes that may be subject to automation are: invoice review and handling, checks, application for sick pay, authorisation checks, etc.