airline-customersupport-englishaudio

# Airline Customer Support English Audio Dataset

**Text spoken by all participants:**

I missed my connecting flight due to a delay; can you book me on the next available flight? I’m stranded at the airport and need to reach my destination soon.

The dataset supports training and evaluation of models in:

- Automatic Speech Recognition (ASR)
- Emotional tone classification
- Voice synthesis and generation
- Emotion-aware conversational agents

---

## Intended Uses

### ✅ Direct Use

- Training and benchmarking ASR models with Indian-accented English
- Emotion detection and classification from voice
- Research in affective computing and empathetic AI

### ❌ Out-of-Scope Use

- Real-time or production-grade systems
- Commercial use without proper CC BY 4.0 attribution
- Clinical or diagnostic use cases

---

## Considerations and Limitations

- ❗ The dataset is small (<1,000 samples) and not fully representative of India's linguistic and emotional diversity
- 💡 Emotions are subjective — classification results may vary by listener or model
- 🔄 Future versions will aim to expand multilingual support and speaker diversity

---

## License

**CC BY 4.0** — You can use, modify, and share the dataset with appropriate credit.

---

## Contact

- For queries or collaborations related to datasets, contact at :
- [e-mail]
- [e-mail]

---

# 航空客服英语音频数据集

**所有参与人员的口语文本：**

因航班延误导致我错过了中转航班，能否为我预订下一班可用航班？我目前滞留在机场，急需尽快抵达目的地。

本数据集可用于以下场景下的模型训练与评估：
- 自动语音识别（Automatic Speech Recognition，ASR）
- 情感语调分类
- 语音合成与生成
- 情感感知型AI智能体（AI Agent）

---

## 预期用途

### ✅ 直接用途
- 针对印度口音英语的自动语音识别模型训练与基准测试
- 基于语音的情感检测与分类
- 情感计算与共情人工智能领域的研究

### ❌ 超出适用范围的用途
- 实时系统或工业级生产系统
- 未按CC BY 4.0协议规范进行署名的商业使用
- 临床或诊断类应用场景

---

## 注意事项与局限性

❗ 本数据集规模较小（样本量不足1000条），无法完全覆盖印度的语言与情感多样性
💡 情感标注具有主观性，不同听众或模型的分类结果可能存在差异
🔄 未来版本将致力于拓展多语言支持与说话人多样性

---

## 授权协议

**CC BY 4.0**：您可在注明适当出处的前提下，使用、修改并分享本数据集。

---

## 联系方式

若有关于本数据集的咨询或合作需求，请联系：
- [e-mail]
- [e-mail]