data for manuscript named as "chatbot empathy <b>improves service recovery performance......</b>"
收藏数据链接：
官方服务：
资源简介：
This research investigated the effects of chatbots’ empathy-showing behaviors on service recovery performance, as well as the mediating effects of consumers’ perceived chatbot competence and warmth and the moderating effect of product type.
创建时间：
2025-08-16
