Quality of service survey April 2022 — Applications for building files

The dataset contains the details of the replies (*) to the questionnaire for the satisfaction of users who use the online service for requests for inspections and copies of building files, activated in May 2021 in compliance with the indications of the Digital Administration Code (Legislative Decree 82/2005, art. 7, c.3 — as amended by Legislative Decree 179/16, art. 8, c.1). The questionnaire can be completed online by the user after having made the request for the certificate and allows him to express satisfaction with the accessibility, simplicity and effectiveness of the service. The user accesses the questionnaire through a link received by email at the end of the request. The results of the survey are published monthly on the page https://www.comune.milano.it/comune/amministrazione-trasparente/servizi-erogati/servizi-in-rete. (*) only closed questions本数据集收录了2021年5月上线的建筑文件查阅与复制在线服务的用户满意度调查问卷回复详情，该服务依据《数字行政法典》（立法令第82/2005号第7条第3款——经第179/2016号立法令第8条第1款修订）的要求正式推出。 用户在提交相关证书申请后，可在线填写本调查问卷，对该服务的可访问性、简洁性与服务实效性表达满意度评价。 用户可在服务请求结束后，通过邮件接收的链接访问该调查问卷。 该调研结果每月发布于以下页面：https://www.comune.milano.it/comune/amministrazione-trasparente/servizi-erogati/servizi-in-rete。 （*）仅包含封闭式问题