Individuals’ perceptions are used to develop performing activities for adults who have been subjected to violence by close relatives within domestic violence (Yes=1, No=0)

This is a development key figure, see questions and answers on kolada.se for more information. Survey refers to surveys or structured interviews aimed at individuals where the results are compiled at group level. The survey is carried out systematically, which means, for example, that it is carried out with a certain regularity, over a given period of time and is targeted at a specific sample (e.g. all in a given category or a representative sample). It needs to be ensured that recipients can access the survey based on individual conditions. If someone else has carried out a user survey on behalf of the municipality, this should be counted. However, it does not refer to complaint handling, follow-up of operations or implementation plans. Research on the quality of operations includes, for example, question areas such as information, response, accessibility and influence. Individuals are persons who during the measurement period have had contact with the exercise of public authority or have an executed decision on action. ‘Executor’ means the activities that carry out operations on behalf of the Board of Directors, regardless of their governance. Development of activities means that concrete changes have been introduced with the aim of leading to improvements in the operations of the user (e.g. changed routines, extended opening hours, offered training/guidance to staff).本指标为发展关键指标，更多信息请参阅kolada.se网站的问答内容。本调查指以个体为调研对象、最终结果按群体维度汇总的问卷调查或结构化访谈。此类调查采用系统化开展方式，即遵循固定周期、在指定时段内实施，并针对特定抽样群体（如某一既定类别内的全部对象或代表性样本）。需确保调查对象可基于自身情况参与调查。若由其他主体代表市政当局开展用户调查，应纳入统计范畴。但本定义不涵盖投诉处理、运营跟进或实施方案制定相关工作。运营质量调研涵盖的议题维度包括信息服务、响应效能、可及性与影响力等。本定义所称个体，指在测量周期内曾接触公共权力行使流程，或持有已生效行政处置决定的人员。‘执行主体’指代表董事会开展运营活动的主体，无论其治理架构如何。活动优化指为提升服务对象的运营体验而引入具体变革举措，例如调整工作流程、延长服务时长、为工作人员提供培训或指导。