Quality of service survey March 2022 – Civil State Certified Requests

The dataset contains the details of the replies (*) to the questionnaire to detect the satisfaction of users who use the online service requesting extracts and complete civil state documents, activated in December 2020 in accordance with the indications of the Digital Administration Code (Legislative Decree 82/2005, art. 7, c.3 – as amended by Legislative Decree 179/16, Art. 8(1)). The questionnaire can be completed online by the user after making the request for the certificate and allows him to express satisfaction with the accessibility, simplicity and effectiveness of the service. The user accesses the questionnaire via a link received by email at the end of the request. The results of the survey are published monthly on the page https://www.comune.milano.it/comune/amministrazione-trasparente/servizi-erogati/servizi-in-rete. (*) closed questions only本数据集收录了面向申请民事身份文书摘录及完整文书的用户的问卷回复详情，该服务旨在调研此类用户的使用满意度，于2020年12月依据《数字行政法典（Digital Administration Code）》（立法法令第82/2005号第7条第3款——经立法法令第179/16号第8条第1款修订）的相关规定上线。 用户提交证明申请后，可在线填写该问卷，并就服务的可及性、便捷性与有效性表达自身满意度。 用户可在申请流程结束后，通过邮箱接收的链接访问该问卷。 该调研结果每月发布于以下页面：https://www.comune.milano.it/comune/amministrazione-trasparente/servizi-erogati/servizi-in-rete。 (*) 仅收录封闭式问题